Privacy Policy
This Privacy Policy describes how Wanderlust Escapes ("we," "us," or "our") collects, uses, and shares personal information of users of our website, www.wanderlustescapes.com. This policy applies to all visitors and users of our website. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect several types of information from and about users of our website:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you create an account, book a trip, subscribe to our newsletter, contact us through our website, or participate in surveys or promotions.
- Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, the searches you conduct, and the time you spend on our site. This information helps us understand how users interact with our website and improve its functionality and user experience.
- Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, device identifiers, and mobile network information. This information helps us optimize our website for different devices and diagnose technical issues.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that allow us to recognize you when you return to our website. We use cookies for various purposes, including personalizing your experience, analyzing website traffic, and serving targeted advertisements. See our Cookies Policy for more information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Improving Our Services: We use your information to process bookings, personalize your experience, provide customer support, and improve our website and services.
- Communicating with You: We use your information to send you booking confirmations, travel updates, promotional emails, newsletters, and other communications related to our services. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
- Personalizing Your Experience: We use your information to personalize your experience on our website, such as recommending destinations and activities that may be of interest to you.
- Analyzing Website Traffic: We use your information to analyze website traffic and user behavior, which helps us understand how users interact with our website and improve its functionality and user experience.
- Serving Targeted Advertisements: We use your information to serve targeted advertisements on our website and other websites. These advertisements are tailored to your interests and preferences based on your browsing behavior and demographics.
- Protecting Our Rights and Interests: We use your information to protect our rights and interests, such as detecting and preventing fraud, enforcing our terms of service, and complying with legal obligations.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, travel agencies, hotels, airlines, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. For example, we may share your information with a car rental company if you book a flight and hotel through our website.
- Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process.
- Other Users: If you use features on our website that allow you to share information with other users, such as posting reviews or participating in forums, your information will be visible to those users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your information when it is transmitted over the internet.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities in our systems.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Cookies Policy
Our website uses cookies to enhance your browsing experience and personalize content. By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings.
For more detailed information about the types of cookies we use, how we use them, and how you can control them, please see our dedicated Cookies Policy.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
- Erasure: You have the right to have your personal information erased in certain circumstances.
- Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date at the top of this policy. Your continued use of our website after the posting of changes constitutes your acceptance of the new policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Wanderlust Escapes
Attn: Privacy Officer
555 California Street, Suite 100
San Francisco, CA 94104
[email protected]
(415) 555-0100
This Privacy Policy was last updated on October 26, 2023.
11. Data Controller
The data controller for the information collected under this Privacy Policy is:
Isabella Rossi
Data Protection Officer
Wanderlust Escapes
555 California Street, Suite 100
San Francisco, CA 94104
[email protected]
(415) 555-0100 ext. 101
12. International Data Transfers
As a global travel company based in San Francisco, we may transfer your personal data to countries outside of the United States. We will take appropriate measures to ensure that your personal data is protected in accordance with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses approved by the European Commission for data transfers outside the EEA.
13. Specific Rights for California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell your personal information. To exercise your rights under the CCPA, please contact us at [email protected].